Privacy Policy

  1. Privacy

We are pleased that you have chosen to visit a webpage of Volkswagen Philippines ("Volkswagen PH"), and would like to take this opportunity to thank you for your interest in our company and our products. Protecting your privacy is especially important to us. We would like to inform you about how your data is collected, processed and used in the section below. These processes are always performed in a manner that is compliant with data protection regulations.

General information on log data
It is perfectly possible to visit Volkswagen PH websites without giving us any information about your identity.

In this case, we will only automatically collect the following log data:

  • An anonymous cookie ID, which does not allow your IP address to be identified
  • The operating system and web browser you are using, and your selected screen resolution
  • The date and time of your visit
  • The webpages you visit on our website
  • The website from which you visited us

Recording, processing and using your personal data

Your personal data includes information such as your name, address, phone number and email address. Personal data shall only be collected, processed and/or used if you transmit it to us willingly, e.g. for the purposes of initiating, specifying the content of or amending a contractual relationship between yourself and us, or registering for personalized services. Furthermore, your personal data shall only be used if you have consented to such use in advance, e.g. for the receipt of advertising and market research information.

You can use this website to order a newsletter or publications by Volkswagen PH (e.g. annual reports), or to send a contact request. Personal data provided in this context shall be collected, processed and used exclusively for the provision of the respective service to the extent of your consent. Volkswagen PH uses the 'double opt-in process' in this respect. An email will be sent to you at the email address provided requesting you to confirm your consent here. You may withdraw your consent to Volkswagen PH at any time and free of charge with immediate effect, e.g. by using the "unsubscribe" link provided in each newsletter or by sending an e-mail to customercare@volkswagen.com.ph

Targeted advertising (Targeting)

Volkswagen PH creates pseudonymised user profiles for the purposes of targeted advertising (targeting). Pseudonumisation refers to the replacement of the name and other identifying features with an indicator in order to make it considerably more difficult or impossible to identify the person concerned. Cookies are used for this purpose. Cookies are small files containing configuration information and are saved on your computer. The cookie tracks information about your activities on the website in question (for example, your browsing habits, which pages you visit, which ad banners you click on, etc.). Most web browsers automatically accept cookies by default. You can prevent the creation of a pseudonymised user profile at any time with immediate effect by changing your browser settings so that no cookies, or only certain cookies, are accepted or so that you are notified as soon as cookies are transmitted. This may mean that you cannot use all of the features on our website to their full extent. In addition, you may withdraw your consent to the processing of this data by clicking on the following link. You have the option there of deactivating the pseudonymised data processing by confirming with “OK” the dialogue box which then opens. By clicking on “OK” the placement of an opt-out cookie is initiated on your computer in which your consent withdrawal preference is stored.

Use of Adobe Analytics

This website uses the Adobe Analytics web analytics service to evaluate user access. For the purposes of this evaluation cookies are stored on your computer to collect information, which is also stored on the servers of Adobe Systems Software Ireland Limited ("Adobe"). You may withdraw your consent to the collection and processing of this data at any time with immediate effect by preventing the storage of cookies through changing your browser settings. In addition, you may withdraw your consent to the processing of this data by clicking on the following link. You have the option there of withdrawing consent to the evaluation by Adobe Analytics by confirming with “OK” the dialogue box which then opens. By clicking on “OK” the placement of an opt-out cookie is initiated on your computer in which your consent withdrawal preference is stored.

It is not possible to link the information stored on the Adobe servers directly to a specific person, since Adobe Analytics is used with the "Before Geo-Lookup: Replace visitor's last IP octet with 0" and "Obfuscate IP-Removed" settings selected. The "Before Geo-Lookup: Replace visitor's last IP octet with 0" setting ensures that the IP address is anonymised before this geolocalisation by replacing the final octet of the IP address with zeroes. For the purposes of statistical evaluation, the user's approximate location is added to the tracking package, which still contains the full IP address. Before the tracking package is saved, the IP address is then replaced with an individual, fixed IP address – referred to as a generic IP address – if the "Obfuscate IP –Removed" setting has been configured. This means that the IP address is no longer contained in a data set that is saved.

Your rights

You have the right to information regarding the processing and use of your personal data at any time, and to require that it is corrected or deleted. You can exercise these rights at no cost by emailing Volkswagen PH at the e-mail address customercare@volkswagen.com.ph  or by using the contact information contained in the company's site notice.

FAQs on data protection

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