To our valued Volkswagen customers,
We want to thank you for your continued trust and loyalty over the years.
We’d like to inform you that Automobile Central Enterprise, Inc. (ACEI) and Volkswagen AG have agreed to conclude the distribution of Volkswagen vehicles in the Philippines. Consequently, all operations at Volkswagen BGC will cease beginning 1 October 2025.
Even as this transition is taking place, your experience remains our highest priority. Rest assured, Volkswagen vehicles will continue to receive expert care and support at the facilities listed below:
- Alabang Service Center, located at Investment Drive, Madrigal Business Park, Muntinlupa 1770
- Pampanga Service Center, located at MacArthur Highway, Dolores, San Fernando, Pampanga 2000
- Cebu Service Center, located at A. Soriano Ave, Cebu City, 6000
For your convenience, you may book a service appointment at Alabang or Cebu here or send an email to volkswagen.service@acmobility.ph. A special pickup and delivery service may also be availed of by contacting us through the aforementioned email address or via +63 966 379 7673 / +63 917 501 7677.
If you wish to schedule an appointment at the Pampanga facility, please contact us at +63 918 854 2379 or send us a message through hbsicat@lausgroup.com.ph.
If you have questions or seek clarifications, please send us an email through customerrelations@acmobility.ph or contact us at +63 966 379 7673 / +63 917 501 7677.
Thank you once again for being part of the Volkswagen journey in the Philippines. We are truly grateful for your support—we’re here for you every step of the way.
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1) My Volkswagen vehicle is still under warranty. What happens to my servicing now?
2) Will genuine Volkswagen parts still be available for future servicing and repairs?
3) Are all Volkswagen service centers nationwide still operational?
4) My Volkswagen vehicle is out of warranty. Can I still have my car serviced?
5) Do I book service appointments online or through the Volkswagen service hotline?
6) Who can I contact for support if I experience an issue with my Volkswagen vehicle?
7) Where can I buy a Volkswagen car moving forward?
Imprint
Registered Office:
938 28th Street City Center,
Bonifacio Global City
Taguig City, Philippines 1634
Business Hours:
8:00am - 5:00pm (Monday to Friday)
Phone:
+632 8 459 45 55